Delete your account

Last updated 25 October 2026

Yajar is the app for residential apartment buildings, run by XGENO Solutions W.L.L. You can delete your Yajar account at any time. This page explains how, and what happens to your data.

In the app

1. Open Yajar and log in with the mobile number of the account.
2. Open More, then Profile.
3. Choose Delete account, at the bottom, and confirm.

Your account is deleted at once, and the app returns to its start.

Without the app

If you no longer have the app, write to us at yajar@xgeno.com with the mobile number of the account. We confirm the request with you on that number, then delete the account as the app would.

What is deleted

• Your name, mobile number and email address are erased.
• Your memberships of units and your roles in buildings end, and your requests to join a unit are withdrawn. The household members who live with you leave the unit too, because their membership depends on yours. You leave each building’s resident directory, which closes your open community posts.
• The visitors you registered who are still expected, and your bookings that have not ended, are cancelled, and the vehicles you registered for your units are removed, with their plates erased.
• Your sessions, your phones’ push identifiers, your notifications and your login codes are deleted.
• The number is erased from the records of the SMS we sent you.

What is kept

• What you published, reported or commented, the payments and account entries you recorded, the polls and votes you organized, the units you marked present at general meetings, the photos and files you attached, your replies to general meetings, your answers to polls, the ballots you cast or entered, the ratings you gave the building’s contacts, the parcels you logged, handed over or collected, the visitors you registered or marked arrived, the vehicle alerts you sent, the bookings you made, decided or cancelled, the amenity closures you added, the messages you wrote to other units, the community posts you put up and the posts you reported, and when you opened each notice stay in your building’s record, without your name. Where they show who added them, they show “Deleted account”. A visitor’s name and car plate are still erased 30 days after the visit.
• The ended memberships and roles stay as the building’s history, without your name.
• Erased data stays in database backups until they are deleted, after 7 days. Server logs never hold your name, number or email address.

Deleting an account cannot be undone. The mobile number can join Yajar again later, as a new account with nothing from the old one.

The privacy notice explains what Yajar holds and why.